How long does a bKash deposit take?
BKash deposits typically arrive in your account within 1 to 5 minutes. If there are network issues, it may take up to 30 minutes. If it's been longer than 30 minutes, please contact support.
DepositThe fastest ways to reach the 77p7 support team
Click the chat button at the bottom of the page and a support representative will respond instantly. Average wait time is just 2 minutes.
Start ChatSend an email for detailed issues. You'll receive a full response within 24 hours — and you can attach screenshots or documents.
Email UsSend an SMS from your registered number. Simple issues can often be resolved quickly via SMS — no internet required.
SMS UsFor complex issues, open a ticket. Each ticket gets a unique number so you can track its progress.
Open a TicketFind the right guides and articles by topic
How to deposit via bKash, Nagad, and Rocket — plus failed transactions and payment confirmation.
12 GuidesEverything you need to know about withdrawing winnings, processing times, and withdrawal limits.
9 GuidesProfile updates, password changes, KYC verification, and account security.
15 GuidesHow to redeem welcome bonuses, reload offers, cashback, and vouchers.
10 GuidesTroubleshooting for game rules, RTP, bet limits, and Live Casino issues.
18 GuidesAccount security, 2FA, suspicious activity, and personal data protection.
8 Guides
What 77p7 users ask about most
BKash deposits typically arrive in your account within 1 to 5 minutes. If there are network issues, it may take up to 30 minutes. If it's been longer than 30 minutes, please contact support.
DepositFirst, confirm the transaction ID in your bKash/Nagad app. Then share the transaction number in live chat — our team will verify it manually and credit your balance.
DepositAt 77p7, most withdrawal requests are processed within 15 to 30 minutes. During peak hours, it may take up to 2 hours. Requests made between midnight and 6 AM are processed in the morning.
WithdrawalFor security purposes, 77p7 requires a national ID and a selfie before your first withdrawal. This is a one-time process — you won't need to do it again. Verification is completed within 24 hours.
WithdrawalOn the login page, click the 'Forgot your password?' link. An OTP will be sent to your registered mobile number — use it to set a new password. If you run into any trouble, reach out via live chat.
AccountChange your password immediately and notify us via Live Chat. The support team will temporarily lock your account and investigate. With 2FA enabled, incidents like this are nearly impossible.
AccountTo withdraw a bonus, you need to meet the wagering requirement — typically 10x the bonus amount in bets. You can track your progress under the 'Bonus' section in your profile.
BonusFirst, make sure the code hasn't expired and hasn't already been used on this account. Some bonuses won't activate if your account balance is below the minimum required. If the issue persists, share the code in chat.
BonusYour game state is saved on 77p7's servers. Once your connection is restored, you can pick up right where you left off. If the game has already concluded, the result will be visible in your history.
GamesA good internet connection is required for live streaming. Wi-Fi works best. Mobile data is fine as long as you have 4G. Try clearing your browser cache and refreshing.
Games
If you can't find a solution in our guides, fill in the form below with details — you'll get a response within 24 hours.
Enter your ticket number to check the status of a previously submitted ticket and view the response.
If you suspect your account has been hacked or notice any unauthorized transactions, contact live chat immediately. The support team will secure your account right away — don't wait for an email or ticket response.
At some point, anyone who games or bets online will run into a question or problem. Whether it's confirming a deposit went through, wondering why a bonus hasn't arrived, or asking how long a withdrawal takes — these are questions many players have. 77p7's Help Center was built for exactly this reason. You won't be stuck waiting for hours here — on live chat, a Bengali-speaking agent responds in just 2–3 minutes on average.
Deposit issues are the most common queries we receive. After sending money via bKash or Nagad, many users worry when their balance doesn't update immediately. In most cases, the balance reflects within 5 to 15 minutes. Occasionally, network congestion or payment gateway delays can cause a slight hold-up. If you've been waiting more than 30 minutes, grab your transaction ID from the bKash app and share it in the chat — the team will verify it manually and resolve it quickly.
The most common withdrawal question is — how long will it take to receive my money? At 77p7, withdrawal requests are typically processed within 15 to 30 minutes. For your first withdrawal, however, KYC verification is required. It may seem like an extra step, but it's there to protect you. Just submit a photo of your National ID and a selfie — approval usually comes within 24 hours.
Bonus-related questions are also very common. "I received a bonus but can't withdraw it" — this usually comes down to a misunderstanding of wagering requirements. Every bonus at 77p7 comes with a wagering condition. For example, a 10x requirement means that if you received a ৳1,000 bonus, you need to place ৳10,000 in bets before you can withdraw. You can always check your progress under the 'Bonus' tab in your profile to see how much is remaining.
The most common game-related issue is Live Casino video freezing or failing to load. This is usually caused by a slow internet connection. Live video streaming requires at least a 4G or Wi-Fi connection. Clearing your browser cache and refreshing the page resolves the problem most of the time. If it still doesn't work, let us know via live chat.
77p7 takes account security seriously. If you forget your password or can't log in, you can reset it yourself — an OTP will be sent to your mobile. But if you suspect someone has accessed your account, don't wait: contact us via live chat immediately. The support team will lock your account and launch an investigation right away. Keeping Two-Step Verification enabled reduces this risk to nearly zero.
One of the biggest advantages of the Help Center is that you can communicate in Bangla. Many platforms require you to explain issues in English — at 77p7, that's not a concern. Say exactly what you need to say in Bangla and get your answer in Bangla. Even ticket responses come in Bangla — something many users particularly appreciate.
Start by checking the common issue guides on this page — you can often find the solution yourself.
If you can't find it in the guides, ask us on chat — it's the fastest way to get help.
For complex issues or anything requiring documents, submit a ticket through the form with full details.
Once your issue is resolved, close the ticket and leave your feedback.
Clear answers to your questions, in plain language